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FAQ’s

general information

Where are you based?

We are based in the Columbus OH area. If your wedding is outside of this area, check with me for availability and a travel quote.

How far in advance should we book?

Typically 6-12 months in advance, or as soon as you have a venue.

Do I get all of my images?

We offer the option of purchasing all of your images as part of your wedding package.  The high-res digital files will be delivered to you as a digital download so that you can save them right to your computer. We strongly suggest backing up your images with an online service provider.

Do you offer video?

Unfortunately, we do not offer video.

Do you offer albums?

Yes. We offer custom-designed albums and coffee table books.  Our signature album is a 9×9 hardbound album that features thick pages and is made to last a lifetime.  There are a variety of sizes available to us, so let us know if you have something specific in mind.

Here are some sample images of our Signature Album…

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Here are some other coffee table book options, including our smaller 5×5 look book…

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What type of camera do you use?

While each of our photographers has their own equipment, we all carry professional grade cameras, lenses, and flashes.

How do I know how much coverage I will need?

There are a few things to consider when trying to determine the number of hours you want photography coverage for.  If you’d like detail and getting ready shots, we can get started about 30 minutes before you plan to put your dress on.  This will allow us to get shots of your dress, shoes, earrings, etc. as well as the finishing touches of you getting ready.  Once the main reception events have finished (cake cutting, toasts, first dances, etc), we typically only need about 30-45 minutes worth of open dance floor photos in order to have a full coverage of the day.  If you are having a grand exit with sparklers or glow sticks, you may want us to stay until the end.

We are happy to talk more with you about your particular wedding day!

How much is the deposit to reserve our wedding date?

Our deposit is 25% of your contract total, plus sales tax.

What form of payment do you accept?

The quickest and easiest form of payment is to use the “pay now” link that will be on your invoice.  This automatically registers with our system and will come directly out of your checking account. You can also mail a check to PO Box 3384, Westerville OH 43086.

We do not accept credit cards at this time.

When are my payments due?

In most cases, your contract total will be split into 4 equal payments. The first 25% is your deposit and is due within 2 weeks of signing the contract.  The other payments are spaced evenly among the remaining months until your wedding, with your final payment due 2 weeks prior to your wedding date.

In some cases, 4 payments are not feasible, depending how much time there is before your wedding date. For example, if you book with us 2-3 months prior to your wedding date, we will not have enough time to divide the total into 4 payments. In these situations, we will talk with you to determine if 1,2, or 3 payments will work best.

how things work

Do we get to choose which photographer we want?

We do everything we can to honor requests for specific photographers, however it is largely based on availability.  Our photographers have portfolios online so that you can see that we all strive for the same high quality, creative wedding day coverage.  We look for a specific skill level, style, approach, creative ability, level of professionalism, and personality when selecting our photographers, so we can assure you that any of our team members will be easy to work with and will deliver excellent images.

We also guarantee that you will have the opportunity to meet and get to know your photographer prior to your engagement or wedding, if you so choose.  You’ll work closely with him/her to devise a plan for your pictures that suits your desired look and personality.

What do you do during the editing process?

Once we have your wedding images, we carefully go through them to weed out any that didn’t work out for whatever reason (eyes closed, awkward expressions, duplicate shots, etc.).  Don’t worry, we won’t trash anything we think you might want to keep!  From there, we make adjustments for exposure, white balance, contrast, sharpness, consistency, etc.  We keep everything clean and true to the natural color.  In order to keep your images timeless, we do not apply any creative effects to your images.

Who chooses the photographs for the album?

Our standard process is to select the images we feel tell your wedding story best and which go nicely together in the album design.  If you would like to choose the images, just let us know.  Once the design is complete, we will send you a proof to review, at which point you can let us know if there are any images you’d like swapped out for others that might be more important to you.  We do not submit the design to production until it is approved by you.

what to expect

What if my photographer gets sick?

We are human. Unfortunately illness, serious injury, death’s in the family, etc. are realities that we are sometimes faced with. This is where we see it as a huge blessing that we have a team of photographers who work well together and are always willing to step in and help out.  In the event that your original photographer is no longer able to photograph your wedding, our first step is to find a replacement within our team at Mia Jade.  If this is not possible, we will do everything we can to secure a suitable replacement of equal or greater skill level by reaching out to our extensive network of qualified colleagues.  Even if the replacement charges much more than you originally paid, there is no additional charge to you.

In the event that an outside replacement needs to be made, we will retrieve the images from them after the wedding and handle all of the editing & post processing as planned.

This is not something that happens often, however being aware that some things are out of any vendor’s control is the first step to a happy wedding experience.  We recommend choosing a photography studio that has a plan in place for all the “what if’s”, and that you have confidence in no matter what situation arises.

How long will it take to get images back?

Weddings typically take 4-6 weeks to process. For engagement sessions, you can expect to see your final images in approximately 2 weeks.

Can I make my own prints?

Yes! With any purchase of your digital files (images) you will also receive documentation of printing rights.

Will I be able to see my images online?

Yes. Once we have taken your images through our editing process, we create a password protected online gallery for you. You will be able to view your photos in the gallery and also order any prints, canvases, or albums you’d like.

Can you do any retouching to my images?

If you have some images that you’d like some additional photoshopping done to, we will take a look at them to see if it’s something we can do.  For all of our wedding clients, we offer retouching to up to 5 images at no charge.  Additional retouching can be done for $10/image.  If the retouching request is something we can handle, it will be done to the best of our ability.  We do not claim to be graphic designers or photoshop experts, so in some cases, it may be beyond our ability.

Will we get any black & white photos?

I love black & whites. They are so timeless and classic. Since we shoot in digital, this allows us to photograph in color and decide afterward whether or not to process the image in black & white. We typically process approximately 15% in black and white, but don’t worry, we also provide you with the color version as well.

What if it rains?

I was born and raised in Ohio and have come to accept that we often have unpredictable weather! For engagement sessions, we prefer to reschedule the session for a nicer day so that we can follow the original plan for the desired look and location. Weddings, on the other hand, can’t be rescheduled due to rain! There are a couple things we can do in the event that it would rain on your wedding day. If you are the laid back, adventurous type, we are happy to use umbrellas and get some fun portraits in the rain. If that idea doesn’t appeal to you, we are happy to move the portraits indoors. A lot of times the wedding venue itself has nice places for portraits, but we can also find local coffee shops, restaurants, hotels, libraries, etc. that might provide a nice setting for us to get some fun shots. It’s always best to discuss a backup plan during the timeline planning phase, so that your wedding day can run smoothly rain or shine!

How many images will we get?

This is a common question, and a hard one to answer.  It depends heavily on the number of hours you book, if you have one photographer or two, and how much you have going on throughout the day.  Some weddings are jam packed with little events & traditions, while others are more low-key and slow paced.  On average however, from a 8hr wedding with one photographer, we typically end up with 500-700 final images.

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